This Refund Policy applies to purchases made from Aurivita, a brand operated by Azeal Holdings Limited, a company incorporated in Hong Kong.

We stand behind our supplements with a money-back guarantee. Our flagship product, Aurivita Cayenne Pepper Softgels, is backed by a 120-day money-back guarantee. All other Aurivita products are backed by a 90-day money-back guarantee. If you're not completely satisfied with your purchase, we will refund 100% of your product cost, whether your bags are opened or unopened.

Guarantee Period

• Aurivita Cayenne Pepper Softgels: 120 days from the date of your order to request a refund.
• All other products: 90 days from the date of your order to request a refund.

Return Conditions

We accept refund requests on both opened and unopened bags within the applicable guarantee window (120 days for Cayenne Pepper Softgels, 90 days for all other products). This applies to both first purchases and subscription renewals.

For subscription customers, please also skip, delay, or cancel upcoming shipments through your customer portal before the next renewal charge if you do not want future deliveries.

How to Request a Refund

Step 1: Contact Us First Email us at support@aurivita.co within your guarantee window. Please include your Order Number and a brief note that you would like a refund.

Step 2: Return Unopened Bags (if any) Opened bags do not need to be returned. If your order includes unopened, sealed bags, please package them and ship them to our return address below, with your order number written on the package.

Return Address: 4899 Buford Hwy NE, Peachtree Corners, GA 30071, United States

Return shipping costs for unopened bags are the responsibility of the customer and are non-refundable. We strongly recommend using a tracked shipping service — returns sent without tracking are at the customer's risk, and refunds for unopened bags cannot be issued for packages we do not receive.

Step 3: Receive Your Refund For opened bags, we will process your refund within 10 days of your request. For unopened bags, we will process your refund within 10 days of receiving your return. Refunds are issued to your original payment method. Please allow an additional 3 to 5 days for your bank to post the refund.

Shipping Costs

Original shipping costs paid at the time of purchase are not refundable. Your refund will cover the product price only.

Damaged or Incorrect Products

If your bag arrived damaged or incorrect, please do not return it. Instead, contact us at support@aurivita.co with photos of the issue. We will send a free replacement or issue a full refund immediately — no return shipping required for damaged or incorrect items. This applies regardless of subscription status.

Order Cancellations

Any order cancelled before it ships will receive a full 100% refund. Email support@aurivita.co with your order number to request a cancellation. Once an order has shipped, it can no longer be cancelled, but it is still covered by our money-back guarantee above.

Subscription Cancellations

You can cancel your subscription at any time through your customer portal:

https://aurivita.co/pages/customer-portal

Please email support@aurivita.co if you require further assistance.

Exchanges

We do not accept exchanges.

Restocking Fee

We do not charge a restocking fee.

Orders Lost In Transit

We will offer a 100% refund or a free reshipment on orders that have not been received in 21 days.

Wrong Item Received

We will offer a 100% refund or a free reshipment.

Refund Abuse Policy

We reserve the right to decline refund requests where we have documented evidence of abuse, including serial refund activity, fraudulent payment methods, or refund requests made in bad faith. This does not affect good-faith refund requests within the applicable guarantee window.

Contact Support

If you have any questions about returns, our customer support team is happy to help.

• Company: Azeal Holdings Limited
• Email: support@aurivita.co
• Response Time: We typically respond within 8 business hours
• Phone: +1 631 881 4089
• Business Address: Unit 1603, 16/F, The L. Plaza, 367–375 Queen's Road Central, Sheung Wan, Hong Kong
• Return Address: 4899 Buford Hwy NE, Peachtree Corners, GA 30071, United States (do not return without notifying us first).